.uti-mascot{position:fixed;right:22px;bottom:22px;z-index:900;font-family:Nunito,Arial,sans-serif}
.uti-button{position:relative;display:block;width:74px;height:114px;padding:0;border:0;background:none;cursor:pointer;-webkit-tap-highlight-color:transparent}
.uti-button:focus{outline:none}.uti-button:focus-visible .uti-figure{filter:drop-shadow(0 0 6px rgba(243,183,47,.9))}
.uti-body{width:100%;height:100%;overflow:visible}
.uti-shadow{fill:rgba(35,40,33,.14);transform-origin:300px 588px;animation:uti-shadow 3.2s ease-in-out infinite}
.uti-figure{transform-origin:300px 585px;animation:uti-breathe 3.2s ease-in-out infinite}
.uti-eye{transition:transform .09s ease,opacity .06s linear .03s}.uti-eye.is-shut{transform:scaleY(.08);opacity:0}
.uti-arm{transition:transform .35s cubic-bezier(.34,1.56,.64,1)}
.uti-arm-r{transform-origin:101px 70px}
.uti-mouth{transition:d .25s ease}
.uti-mascot.is-hover .uti-figure,.uti-mascot.is-calling .uti-figure{animation:uti-hop .9s cubic-bezier(.34,1.56,.64,1) infinite}
.uti-mascot.is-hover .uti-arm-r,.uti-mascot.is-calling .uti-arm-r{animation:uti-wave .6s ease-in-out infinite alternate}
.uti-mascot.is-hover .uti-mouth,.uti-mascot.is-open .uti-mouth{d:path("M51 71q9 11 18 0")}
.uti-dot{position:absolute;top:28px;right:2px;width:14px;height:14px;border-radius:50%;background:#ef7565;border:2.5px solid #fff;animation:uti-pulse 2s ease-out infinite}
.uti-mascot.is-open .uti-dot{display:none}
.uti-bubble{position:absolute;right:70px;bottom:78px;padding:10px 14px;border-radius:18px 18px 4px 18px;background:#fff;color:#232821;font-weight:700;font-size:15px;white-space:nowrap;box-shadow:0 12px 30px rgba(43,53,35,.18);animation:uti-pop .45s cubic-bezier(.34,1.56,.64,1)}
.uti-panel{position:absolute;right:0;bottom:124px;width:min(320px,calc(100vw - 32px));padding:20px;border-radius:24px;background:#fffdf6;color:#232821;box-shadow:0 24px 60px rgba(43,53,35,.22);transform-origin:calc(100% - 40px) 100%;animation:uti-pop .4s cubic-bezier(.34,1.56,.64,1)}
.uti-panel-title{margin:0 0 4px;font-size:19px;font-weight:800}
.uti-panel-text{margin:0 0 14px;font-size:14.5px;line-height:1.4;color:#687064}
.uti-panel-list{display:grid;gap:8px}
.uti-panel-list a{display:flex;align-items:center;gap:12px;padding:10px 12px;border-radius:16px;background:#fff;border:1.5px solid rgba(32,37,31,.08);color:inherit;text-decoration:none;transition:transform .2s ease,border-color .2s ease,box-shadow .2s ease}
.uti-panel-list a:hover{transform:translateX(-3px);border-color:var(--c);box-shadow:0 8px 20px rgba(43,53,35,.1)}
.uti-panel-list b{display:block;font-size:15.5px}
.uti-panel-list small{display:block;font-size:13px;color:#687064}
.uti-ico{display:grid;place-items:center;flex:none;width:40px;height:40px;border-radius:13px;background:var(--c);color:#fff}
.uti-ico svg{width:22px;height:22px}
@keyframes uti-breathe{0%,100%{transform:translateY(0) scale(1,1)}50%{transform:translateY(-14px) scale(.985,1.02)}}
@keyframes uti-shadow{0%,100%{transform:scale(1);opacity:1}50%{transform:scale(.82);opacity:.7}}
@keyframes uti-sprout{0%,100%{transform:rotate(-6deg)}50%{transform:rotate(7deg)}}
@keyframes uti-hop{0%,100%{transform:translateY(0) scale(1,1)}30%{transform:translateY(-30px) scale(.96,1.05)}60%{transform:translateY(0) scale(1.05,.95)}}
@keyframes uti-wave{from{transform:rotate(0)}to{transform:rotate(-38deg)}}
@keyframes uti-pulse{0%{box-shadow:0 0 0 0 rgba(239,117,101,.55)}100%{box-shadow:0 0 0 12px rgba(239,117,101,0)}}
@keyframes uti-pop{from{opacity:0;transform:translateY(10px) scale(.9)}to{opacity:1;transform:none}}
@media(max-width:680px){.uti-mascot{right:12px;bottom:calc(84px + env(safe-area-inset-bottom))}.uti-button{width:58px;height:90px}.uti-panel{bottom:80px}.uti-bubble{right:60px;bottom:48px;font-size:14px}}
@media(prefers-reduced-motion:reduce){.uti-figure,.uti-shadow,.uti-sprout,.uti-dot,.uti-arm-r{animation:none!important}}

/* Large observing character beside the login form. */
#loginView:not([hidden]){max-width:none;display:grid;grid-template-columns:minmax(0,500px) minmax(0,1fr);column-gap:clamp(24px,5vw,72px);align-items:start}
#loginView>*:not(.login-art){grid-column:1}
.login-art{position:relative;grid-column:2;grid-row:1/span 8;align-self:center;justify-self:center;width:min(100%,300px);aspect-ratio:380/585;animation:uti-pop .6s cubic-bezier(.34,1.56,.64,1)}
.login-art .uti-figure{animation-duration:4.2s}
@media(max-width:760px){#loginView:not([hidden]){display:block}.login-art{display:none}}
/* Chat */
.uti-panel-head{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:6px}
.uti-panel-head .uti-panel-title{margin:0}
.uti-close{width:32px;height:32px;border:0;border-radius:50%;background:#f1efe4;color:#687064;font-size:22px;line-height:1;cursor:pointer}
.uti-mascot.has-chat .uti-panel{width:min(360px,calc(100vw - 24px))}
.uti-log{display:flex;flex-direction:column;gap:8px;max-height:min(300px,42vh);overflow-y:auto;padding:4px 2px 10px;overscroll-behavior:contain}
.uti-msg{margin:0;max-width:85%;padding:9px 13px;font-size:14.5px;line-height:1.4;border-radius:18px;word-wrap:break-word;animation:uti-pop .3s ease}
.uti-msg.is-manager{align-self:flex-start;background:#eef6e2;border-bottom-left-radius:5px}
.uti-msg.is-client{align-self:flex-end;background:var(--brand-cta,#f3b72f);color:#332b18;border-bottom-right-radius:5px}
.uti-form{display:grid;gap:8px}
.uti-intro{display:grid;gap:6px}
.uti-intro[hidden]{display:none}
.uti-intro input,.uti-text{width:100%;box-sizing:border-box;border:1.5px solid rgba(32,37,31,.14);border-radius:14px;padding:10px 12px;font:inherit;font-size:15px;background:#fff;color:#232821}
.uti-intro input:focus,.uti-text:focus{outline:none;border-color:#7cb348}
.uti-hp{position:absolute;left:-9999px;width:1px;height:1px;opacity:0}
.uti-compose{display:flex;align-items:flex-end;gap:8px}
.uti-text{resize:none;min-height:44px;max-height:120px}
.uti-send{flex:none;display:grid;place-items:center;width:44px;height:44px;border:0;border-radius:50%;background:var(--brand-green-gradient,#7cb348);color:#fff;cursor:pointer;transition:transform .15s ease}
.uti-send:hover{transform:scale(1.06)}
.uti-send svg{width:20px;height:20px}
.uti-form.is-sending .uti-send{opacity:.6;pointer-events:none}
.uti-error{margin:0;color:#b5443a;font-size:13.5px}
.uti-mascot.has-chat .uti-alt-label{margin:14px 0 8px;font-size:13px}
.uti-mascot.has-chat .uti-panel-list{grid-template-columns:1fr 1fr}
.uti-mascot.has-chat .uti-panel-list small{display:none}
.uti-mascot.has-chat .uti-panel-list a{padding:8px 10px;gap:8px}
.uti-mascot.has-chat .uti-ico{width:32px;height:32px;border-radius:10px}
.uti-mascot.has-unread .uti-dot{display:block;background:#2aabee}
@media(max-width:680px){.uti-mascot.has-chat .uti-panel{position:fixed;left:12px;right:12px;bottom:calc(84px + 100px + env(safe-area-inset-bottom));width:auto}.uti-intro input,.uti-text{font-size:16px}}
/* Secondary channels: a quiet, compact row under a soft divider. */
.uti-mascot.has-chat .uti-alt-label{margin:12px 0 0;padding-top:10px;border-top:1px solid rgba(32,37,31,.08);font-size:12.5px;color:#8a9185}
.uti-mascot.has-chat .uti-panel-list{display:flex;gap:6px;margin-top:6px}
.uti-mascot.has-chat .uti-panel-list a{flex:1;justify-content:center;padding:6px 8px;gap:6px;border-radius:12px;border-color:rgba(32,37,31,.06);background:transparent}
.uti-mascot.has-chat .uti-panel-list b{font-size:13.5px;font-weight:700;color:#4d5449}
.uti-mascot.has-chat .uti-ico{width:24px;height:24px;border-radius:8px}
.uti-mascot.has-chat .uti-ico svg{width:15px;height:15px}
.uti-mascot.has-chat .uti-panel-list a:hover{transform:none;background:#fff}

.uti-alt-chat{display:none}.uti-mascot.has-chat .uti-alt-chat{display:inline}.uti-mascot.has-chat .uti-alt-solo{display:none}

/* Open state: soft yellow→fuchsia frame and a gentle dimmed page behind it. */
.uti-panel{border:2px solid transparent;background:linear-gradient(#fffdf6,#fffdf6) padding-box,linear-gradient(135deg,#f5c94f 0%,#f39a8f 50%,#d96aa8 100%) border-box;box-shadow:0 24px 60px rgba(43,53,35,.22),0 0 0 4px rgba(217,106,168,.08)}
.uti-scrim{position:fixed;inset:0;background:rgba(28,32,26,.22);opacity:0;pointer-events:none;transition:opacity .3s ease}
.uti-mascot.is-open .uti-scrim{opacity:1}
.uti-panel,.uti-button,.uti-bubble{z-index:1}
.uti-legal{margin:0;font-size:11.5px;line-height:1.35;color:#9aa094}.uti-legal a{color:inherit}
/* While the customer types the login code, the character politely closes its eyes ("I'm not looking"). */
#loginView:has(#codeForm:not([hidden])) .login-art .uti-eye{transform:scaleY(.08);opacity:0;transition:transform .25s ease,opacity .2s linear .1s}
#loginView:has(#codeForm:not([hidden])) .login-art .uti-figure{animation-duration:5.5s}
.uti-closed{opacity:0;transition:opacity .08s linear}
.uti-eye.is-shut+.uti-closed{opacity:1}
#loginView:has(#codeForm:not([hidden])) .login-art .uti-closed{opacity:1;transition:opacity .2s linear .15s}
/* While the chat is open, the floating character is busy typing on its phone. */
.uti-pose-chat{opacity:0;transition:opacity .25s ease}
.uti-pose-idle,.uti-eyes{transition:opacity .25s ease}
.uti-mascot.is-open .uti-pose-chat{opacity:1}
.uti-mascot.is-open .uti-pose-idle,.uti-mascot.is-open .uti-eyes{opacity:0}